Work Readiness Program
Email Writing Practice
Email Writing Practice
Your Challenge
Below are 3 scenarios. For each one, write a professional email response in the text area provided. When you're done, use the checklist to self-assess your work.
Scenario 1 — Job Application
Situation: You saw a job posting for a Customer Service Representative at a company called BrightPath Solutions. The contact person is Mr. James Mokoena. You have 1 year of retail experience and completed a communication skills course.
Write the application email.
Scenario: Apply for a Customer Service Representative role at BrightPath Solutions. Contact: Mr. James Mokoena.
Scenario 2 — Following Up After an Interview
Situation: You had an interview 3 days ago at TechForward for a junior support role. You haven't heard back. Write a polite follow-up email to the HR manager, Ms. Priya Naidoo.
Scenario: Follow up after a job interview at TechForward. HR Manager: Ms. Priya Naidoo. Interview was 3 days ago.
Scenario 3 — Requesting a Reference
Situation: You need a reference letter from your former supervisor, Mr. David Sithole, for a new job application. You worked with him at a retail store for 8 months.
Scenario: Request a reference letter from former supervisor Mr. David Sithole. You worked together for 8 months at a retail store.
Self-Assessment Checklist
After writing each email, check it against this list:
- Subject line is specific and professional
- Greeting uses the person's name
- First sentence states the purpose clearly
- Body is concise (under 200 words)
- Tone is professional but warm
- No text speak, slang, or emojis
- Ends with a clear call to action
- Sign-off includes full name and contact details
- Proofread — no spelling or grammar errors
Score yourself: How many boxes did you tick? Aim for 9/9.